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COMPEX
provides the full spectrum of on-site
Information Technology services, using centralized User
Service Center (USC) Help Desks as the primary interface
with clients. These Service Centers are the focal point
for all computer user support services and training
needs. From these centralized locations, customers have
a single point of contact to address all of their computer
needs. This includes trouble resolution (e.g. disk recovery
and formatting, system reconfiguration, and ad hoc training),
technology integration, PC Maintenance (preventive and
corrective), network administration, training (classroom
and one-on-one), and assistance in briefing preparation
for program presentations.
On a regular basis we work together to provide the
strongest most viable solution to our customers. The
requirement may be to increase productivity, streamline
work process, or getting the customer’s staff
up to speed on the latest Information Technology. Whatever
the request, we have the staff to meet your network,
software or training requirements. |
 Our
Services Include: |
- Integrated Technology Solutions
- Responsive Full Service Support
- Network Operations & Maintenance
- Network Security Management
- Customer Training and Support
- Equipment Maintenance
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- Asset Management
- Technology Assessment and Integration
- Custom Software Design & Development
- Data Architecture Management
- Knowledge Management &
Process Analysis
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Count on COMPEX
like clockwork.
The Networking team is supporting
and staffing 2 networks 24 hours a day, 365 days per year
(December 25 is the one exception where the network is not
staffed for 8 hours). In addition to regular server and security
maintenance the team leads technicians in all major equipment
moves, installation and configuration. Goal 1: keep
the network secure and operable.
Software Engineering and Data
Architecture keep the wheels turning as they develop new
applications and reconfigure COTS applications to meet our
customers specific requirements.  All
products are put through stringent tests including members
of development and training departments in addition to client.
Keeping it all in the family, our
trainers (many of whom are Microsoft Office 2000 Master
Instructors) provide instruction for the client on the Microsoft
Office products and client specific software. Manuals are
customized for each application through a process of consultation
with both software developers and customers.
The specialized requirements of each computer user are handled
by simply contacting a USC Help Desk.
A request for assistance is referred to a specialty service
technician in the area of network support, hardware and software
support, network security, or training support. Since these
technicians are frequently dispatched within minues, the result
is a prompt response and customer satisfaction. This on-site
response capability is further enhanced by experts at our
off-site Maintenance Center, Data
and Application/Software Engineering Center, and Data
Architecture and Administration Center.
 Customer
service for COMPEX
is more than responding to trouble calls. It means taking
personal interest in the customer, anticipating requirements,
sharing ideas, and promoting a spirit of teamwork. It means
courtesy, honesty, patience and persevance. We deliver our
services in a professional manner, with a personal touch,
which includes staying until the job is done. You will always
receive straightforward factual reports and reliable, cost-effective
solutions to a wide range of requirements in a timely manner.
COMPEX employees
are well versed in new technologies and we strive
to implement technology with a purpose. Our facilities allow
us to test new hardware before installation so you have operationally
ready equipment when it reaches your site. This assures that
you will have minimal interruption to your mission-critical
operations.
We make it our TOP PRIORITY to keep you up and running so
you can remain focused on your mission.
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